At The Perfume Shop, we aim to make shipping simple and transparent. Below you’ll find clear details on shipping methods and costs, processing times, estimated delivery, tracking, and other important information about your order.

Shipping Methods & Costs

Flat-Rate Standard Shipping (U.S.)

  • $5.99 flat-rate shipping on orders under $59.99 within the United States
  • Free shipping on orders over $59.99 within the United States
  • Applicable sales tax is calculated at checkout based on your shipping address.

Processing & Handling

Order Cut-Off Time: 2:00 PM Eastern Time

  • Orders placed before 2:00 PM Eastern Time (Mon–Fri) are shipped the same day.
  • Orders placed after 2:00 PM Eastern Time, or on weekends/holidays, ship the next business day.

Business days are Monday–Friday (excluding weekends and public holidays).

Estimated Delivery Times

Standard delivery: 3–5 business days after shipment (Monday–Friday, excluding weekends).

Note: Delivery times are estimates and may vary depending on your location and unforeseen circumstances such as weather, carrier delays, or other disruptions.

Order Tracking

Once your order ships, you will receive an email confirmation with your tracking number. You can use the tracking number to monitor your shipment online.

  • Tracking may take up to 24 hours to activate after shipment.
  • You can also track your shipment from our Order Tracking page.

If you experience any issues with tracking, please contact our customer service team.

Change of Address

If you need to update or change your shipping address, please contact us as soon as possible:

Our team will assist you with the update if the order has not already been processed or shipped.

Shipping Disclaimers:

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout (including apartment/unit number if applicable). We are not responsible for delivery issues caused by incorrect or incomplete addresses.

If a package is returned to us due to an incorrect or undeliverable address, we can reship the order after confirming the correct address. Additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at contact@theperfumeshopusa.com.

For damaged packages or items, we may request photos of the product and packaging to help us review the issue and work with the carrier if needed. If the issue is confirmed to be carrier-related or our error, we will assist with the next steps and cover applicable costs.

For returns, please refer to our Return Policy page.

Company Contact Information

If you have any questions or concerns regarding your order or shipping, please contact us:

Website Name: The Perfume Shop 
Company Name: The Perfume Shop LLC
Physical Store Address: 5065 Main St Suite 189, Trumbull, CT 06611, USA
Email: contact@theperfumeshopusa.com
Phone: +1 203 502-8118

Business Hours: Monday to Saturday, 11:00 AM – 8:00 PM (Eastern Time)
Response Time: We respond within 24 hours