Frequently Asked Questions

1. Delivery & Return Questions

1. General Questions

2. Security & Authenticity Guarantee

3. Account Questions

5. Contact Questions

6. Payments Accepted

1. Shipping & Return Questions

What is your shipping rates & policy?
Standard Shipping (USA)
  • Free for orders over $ 59.99, otherwise shipping is $ 5.99.
  • Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS.
  • Ships via UPS, FedEx, or Postal Service.
  • Arrives in 3 - 5 business days.
See Our Complete Shipping Policy

2. Returns and Exchanges

Returns Policy
Easy returns within 30 days
If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging.

  • If shipping was free for your order it will be deducted from the credit we apply to your credit card.
  • Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.

Shipping Costs & Refund Deductions

Who pays return shipping:
  • Customers are responsible for return shipping costs. If the return is due to our error (wrong item, damaged item, or issue caused by us), we will cover the return shipping cost.
  • Restocking fee: We do not charge any restocking fees.

Refund Process & Timeline

  • Refunds are issued to the original payment method used at checkout.
  • Refunds are initiated as soon as we receive and inspect the returned item. Depending on your bank or payment provider, it may take 3 to 7 business days for the refund to appear on your statement.
Returns Should be sent to :
The Perfume Shop 5065 Main St Suite 189
Trumbull CT 06611, USA.
OR
Contact with our support team for return label.
Note:
Please share product tracking details with our support team to confirm the return.
See Our Complete Return & Refund Policy 

3. Damage Claims

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

1. General Questions

How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Click here to track your order.

Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Coupons and Discount Codes
We feature promotional coupons. Follow these simple steps for redeeming a coupon or discount code. 
Coupons cannot be combined, limit one coupon per purchase.
  1. On the "Proceed to Checkout" page, enter the code exactly as it appears, in the box next to "Coupon Code:"
  2. Click "apply" and your discount will be applied and shown at checkout.
Do you have a physical store?
Yes we have a physical store, Located at:

5065 Main St Suite 189

Trumbull CT 06611, USA

Do you offer free shipping?
Yes we offer free shipping for different countries.
USA:
Free for orders over $ 59.99.
How to Use Online and Check the Balance:
To place an order, 
  1. simply find the product you would like either by using the department tabs or the search feature on top of every page.
  2.  When you find the product you would like, simply check off the "add" box next to the size or type of the fragrance you would like and click "add to cart".
  3. The next screen will allow you to update quantities or remove an item from your cart. 
  4. To continue either repeat the above steps to find another product, or click "proceed to checkout".
  5.  If you have an account, enter the login information to checkout, otherwise complete your shipping and billing information, then payment information and click "Place Order" to complete your order. We appreciate your business and hope you enjoy our service.

1. Customer Satisfaction Guarantee

Trusted since 2012
All products shown on theperfumeshopusa.com are original items from well-known fragrance and beauty brands. We offer authentic perfumes, colognes, with clear listings and accurate product details, so you can shop with confidence.
How We Source Products?

The Perfume Shop LLC is a U.S.-registered business and an independent fragrance retailer.

  • We source products through established distributors and reputable wholesale partners, including industry wholesalers.
  • We keep standard documentation on file for internal verification, such as supplier invoices, supplier identification details, and shipment/lot or batch information when provided.
  • Quality checks may include reviewing batch/lot codes (when available), packaging, atomizer or sprayer condition, barcode or label details, and overall presentation to ensure items match their product listing.
  • We do not sell decants, replicas, or non-original products.

How To Spot Counterfeits?

  • Check packaging quality: blurry printing, spelling errors, uneven labels, or poor seal/wrapping can be red flags.
  • Look for o GTIN, UPC or EAN codes (when available): missing codes, odd placement, or codes that don’t match between box and bottle can be a warning sign.
What We Do to Prevent Them
  • We source inventory through established distributors and reputable wholesale partners and keep standard documentation on file (invoices, supplier details, and shipment/lot info when provided).
  • We perform incoming checks such as reviewing packaging/label quality, barcode details, and batch/lot codes when available, plus bottle and atomizer/sprayer condition.
  • We prioritize transparency and responsible business practices to support a safe and reliable shopping experience.

Security & Privacy

THE TYPE OF PERSONAL INFORMATION WE COLLECT

 We may collect the following information about you: Contact details including title, name, postal and email addresses, postcode, contact telephone numbers; Transaction information, including payment for order processing. Customer communication preferences; Customer feedback.


SECURITY 

The Perfume Shop takes the security of any personal information we hold very seriously. Where necessary, and in common with other websites and apps, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorized users. All of our servers are housed in a secure environment with high levels of physical security. 

Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 


COOKIES 

If you leave a comment/review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Go to My Account Page

Contact Us

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Physical store address

5065 Main St Suite 189 Trumbull CT 06611, USA 

Chat with us

Representatives or Beauty Advisors are available: 
Monday to Saturday: 10:00 AM – 8:00 PM (Eastern Time)
Response Time: We respond within 24 hours

Payment Methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • JCB
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Visa
  • Afterpay
  • Google Pay
  • Amazon

Guarantee safe & secure checkout with money back guarantee.