Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

1. Delivery & Return Questions

1. General Questions

2. Security & Authenticity Guarantee

3. Account Questions

5. Contact Questions

1. Shipping & Return Questions

What is your shipping rates & policy?
Standard Ground (USA)
  • Free for orders over $ 59.00, otherwise shipping is $ 5.99.
  • Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS.
  • Ships via UPS, FedEx, or Postal Service.
  • Arrives in 2 - 5 business days.
Standard Ground (UK)
  • Complimentary ground shipping within 1 to 8 business days (UK).
  • Free for orders over £ 99.00, otherwise shipping is £ 9.99.
Canada
  • Ships via Postal Service for $ 15.99 (CAD).  Arrives in 3 - 10 business days.
  • Canada orders arrive by local post or UPS directly to your door. 
United Arab Emirates 
  • Ships via Postal Service for $ 16.99.
  • Arrives in 3 - 10 business days.
Australia
  • Ships via Postal Service for $ 16.99 (AUD). 
  • Arrives in 3 - 10 business days.
Worldwide Shipping (Shipping costs range depending on your location. Orders typically take 4-15 business days) Ships via Fedex, DHL, UPS, USPS, DPD and other local carriers from $ 4.99 + $ 0.99 per item depending on your country Arrives in 4 - 12 business days with tracking.

2. Returns and Exchanges

Returns Policy
Easy and complimentary, within 14 days
If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Returns Should be sent to : The Perfume Shop 5065 Main St Suite 189
Trumbull CT 06611, USA
Please contact with our support team for return queries.

3. Damage Claims

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the carrier and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.

1. General Questions

How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Click here to track your order.

Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Coupons and Discount Codes
We feature promotional coupons. Follow these simple steps for redeeming a coupon or discount code. 
Coupons cannot be combined, limit one coupon per purchase.
  1. On the "Proceed to Checkout" page, enter the code exactly as it appears, in the box next to "Coupon Code:"
  2. Click "apply" and your discount will be applied and shown at checkout.
Do you have a physical store?
Yes we have a physical store, Located at:

5065 Main St Suite 189

Trumbull CT 06611, USA

Do you offer free shipping?
Yes we offer free shipping for different countries.
USA:
Free for orders over $ 59.99.
UK:
Free for orders over £ 99.00


How to Use Online and Check the Balance:
To place an order, 
  1. simply find the product you would like either by using the department tabs or the search feature on top of every page.
  2.  When you find the product you would like, simply check off the "add" box next to the size or type of the fragrance you would like and click "add to cart".
  3. The next screen will allow you to update quantities or remove an item from your cart. 
  4. To continue either repeat the above steps to find another product, or click "proceed to checkout".
  5.  If you have an account, enter the login information to checkout, otherwise complete your shipping and billing information, then payment information and click "Place Order" to complete your order. We appreciate your business and hope you enjoy our service.

1. Customer Satisfaction Guarantee

Trusted since 2012
All of the products showcased throughout Theperfumeshopusa.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
Security & Privacy

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We may collect the following information about you:
Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
Transaction information, including payment for order processing.
Customer communication preferences; Customer feedback;

SECURITY
The Perfume Shop takes the security of any personal information we hold very seriously.
Where necessary, and in common with other websites and apps, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers.
In addition, our web servers are housed behind a secure firewall that prevents access to our databases by unauthorized users. All of our servers are housed in a secure environment with high levels of physical security.
Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

COOKIES
If you leave a comment/review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Contact Us

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.

Phone: (203) 502-8118

Physical store address

5065 Main St Suite 189 Trumbull CT 06611, USA 

Chat with us

Representatives or Beauty Advisors are available: 
MON-FRI: 11am to 06pm