Returns & Refund Policy

At The Perfume Shop, we want you to shop with confidence. Please review our return and exchange policy carefully before initiating a return.

Return Eligibility

We accept returns within 30 days of delivery, provided that:

  • The product is unused, unopened, and in its original sealed packaging
  • The item is returned in resalable condition
  • Proof of purchase (order number or receipt) is available

Products that have been opened, used, tested, or tampered with are not eligible for return.

How to Request a Return

Customers can easily request a return by logging into their account on our website.

  1. Log in to your account using the email address used at checkout.
  2. Go to your order history and select the order you wish to return.
  3. Submit a return request for the eligible item.

Alternatively, you may contact our support team at contact@theperfumeshopusa.com for assistance.

Once your return request is approved, you will receive instructions on how to send the item back.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges on:

  • Cosmetics
  • Skincare products
  • Any opened or used items

Please make your selections carefully, as these items are final sale.

Return Shipping Instructions

Approved returns must be shipped to the address below. Returned items must be securely packaged to prevent damage during transit.

Return Address:
The Perfume Shop
5065 Main St, Suite 189
Trumbull, CT 06611
United States

Please share the return tracking number with our support team after shipping to confirm your return.

Refund Process

  • Refunds are issued to the original payment method used at checkout
  • Once the returned item is received and inspected, refunds are processed within one billing cycle
  • Processing time may vary depending on your bank or payment provider

Shipping Costs & Refund Deductions

  • Original shipping charges are non-refundable

  • If your order qualified for free shipping, the shipping cost will be deducted from your refund

  • Shipping charges are non-refundable for:

    • Undelivered packages

    • Unclaimed packages

    • Refused packages

    • Returned packages

Unless the return is the result of an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email contact@theperfumeshopusa.com with:

  • Your order number
  • Clear photos of the item and packaging

In these cases, return shipping costs will be covered by us.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order separately.

Important Notes

  • Returns sent without approval may be refused
  • We recommend using a trackable shipping method
  • We are not responsible for lost or damaged return shipments

Contact Us

If you have any questions about returns or refunds, please contact us:

 Email: contact@theperfumeshopusa.com
 Phone: +1 203-502-8118
 Address: 5065 Main St, Suite 189, Trumbull, CT 06611, USA