Returns & Refund Policy

At The Perfume Shop, we want you to shop with confidence. Please review our return and exchange policy carefully before initiating a return.

Return Eligibility

We accept returns within 30 days of delivery, provided that:

  • The product is unused, unopened, and in its original sealed packaging
  • The item is returned in resalable condition
  • Proof of purchase (order number or receipt) is available

Products that have been opened, used, tested, or tampered with are not eligible for return.

How to Request a Return

Customers can easily request a return by logging into their account on our website.

  1. Log in to your account using the email address used at checkout.
  2. Go to your order history and select the order you wish to return.
  3. Submit a return request for the eligible item.

Alternatively, you may contact our support team at contact@theperfumeshopusa.com for assistance.

Once your return request is approved, you will receive instructions on how to send the item back.

Non-Returnable Items

For health and hygiene reasons, we do not accept returns or exchanges on:

  • Cosmetics
  • Skincare products
  • Any opened or used items

Please make your selections carefully, as these items are final sale.

Return Shipping Instructions

Approved returns must be shipped to the address below. Returned items must be securely packaged to prevent damage during transit.

Return Address:
The Perfume Shop
5065 Main St, Suite 189
Trumbull, CT 06611
United States

Please share the return tracking number with our support team after shipping to confirm your return.

Shipping Costs & Refund Deductions

Who pays return shipping:

  • Customers are responsible for return shipping costs. If the return is due to our error (wrong item, damaged item, or issue caused by us), we will cover the return shipping cost.
  • Restocking fee: We do not charge any restocking fees.

Refund Process & Timeline

  • Refunds are issued to the original payment method used at checkout.
  • Refunds are initiated as soon as we receive and inspect the returned item. Depending on your bank or payment provider, it may take 3 to 7 business days for the refund to appear on your statement.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Your order number
  • Clear photos of the item and packaging

In these cases, return shipping costs will be covered by us.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order separately.

Important Notes

  • Returns sent without approval may be refused
  • We recommend using a trackable shipping method
  • We are not responsible for lost or damaged return shipments

Company Contact Information

If you have any questions about returns or refunds, please contact us:

Website Name: The Perfume Shop 
Company Name: The Perfume Shop LLC
Address: 5065 Main St Suite 189, Trumbull, CT 06611, USA
Email: contact@theperfumeshopusa.com
Phone: +1 203 502-8118

Customer Service Opening Hours: Monday to Saturday, 10:00 AM – 8:00 PM (Eastern Time)
Response Time: We respond within 24 hours