What should I do if I received the wrong item or a defective product?

We apologize that you received the wrong item or a defective product. Send Email : sales@theperfumeshopusa.com to get the return process started..

I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund? I need to

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal refunds can typically take 3-7 business days.

I haven't received my order, how do I check my order status?

Please sign in to check the status of your order online. You can also see live tracking via the USPS / FedEX official website by entering your tracking number.

I can't find my order confirmation email to check the status of my order. What should I do?

You can check the status of your order by emailing us. Please click sales@theperfumeshopusa.com to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there..

I received an email that my order is on hold. Why is my order on hold? What should I do?

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order..

Is it safe to use my credit card on your site?

Yes, ThePerfumeShopUSA.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop in our site.


Give us a shout if you have any other questions and/or concerns.

Email: sales@theperfumeshopusa.com

Phone: +1 203 502-8118